Cancellation Policy

You have all the rights to cancel the use of any of our products and services. You can also request us to delete all the data we have about you either by using a link on the said product; or if such a feature is not available in that specific product, you can email us at admin@limenleap.com If your account has been paid on a subscription, the actual cancellation would happen by the end of the subscription period.  If your account is being paid using credit you have accumulated for your account in that product, then you can either redeem the balance credits as per the refund policy explained herewith; or you can use the account till all the credits are exhausted.

Refund Policy  

If you have purchased credits for any of our products, we can refund you the credits back as money; provided you have initiated the cancellation of your use of the product/service and have also requested us a refund. However, please note: this is a manual process and it would take at least 2 weeks to complete. We will also be deducting any payment gateway charges. 

If you have paid a lump-sum (i.e. fixed cost) we can refund the amount if requested; within 30 days or whatever the time-period that was specified in that specific product/service.  Here too, this is a manual process and it will take at least 2 weeks to complete and we will be deducting any payment gateway charges.


In all cases, the refund payment will either be made using UPI  (Indians) or via Paypal if you are from outside India.

We do our level best to ensure to protect the personal information collected by us, either here or in any of our other websites, SaaS products or Apps. Sometimes it is impossible NOT to collect personal information (e.g. email addresses or phone numbers during registration) and in that case, we will fiercely guard those and never reveal the same to anyone else. 

We do use "cookies" and in some cases, third party cookies too -- in order to get site or app usage analysis. This is done as per industry conventions and standards.  

We will always honour the "right to be forgotten" request. Email us at admin@limenleap.com and we'll remove all data pertaining to the request from our websites and apps and SaaS products.

Applicable laws
Although there is no exclusive data protection law in India, the privacy and data protection is mandated under Section 43A of Information Technology Act, 2000 read with  Information Technology (reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.

Acceptance of Terms and Conditions
By accessing or using our IT services, including the payment gateway, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services. Apart from what is mentioned here, you are also bound to accept all the clauses mentioned in the Indian IT ACT of 2000 (including all its amendments and revisions). You are not allowed to do any activity on any of our sites or any of apps; which are prohibited as per that said act. 

Payment Terms
Our payment gateway is designed to facilitate payments for our IT services and products. By making a payment, you agree to pay all charges associated with the service or product. Payments are to be made in accordance with the provided payment instructions.

Payment Methods
We accept various payment methods through our payment gateway, including credit/debit cards, electronic fund transfers, and other methods as specified. You agree to provide accurate and complete payment information when making a transaction.

Pricing and Currency
Prices for our services and products are listed in the currency specified on our website. You are responsible for any currency conversion fees and taxes associated with the payment.

Payment Security
We prioritize the security of your payment information. Transactions are processed through secure payment gateways, and we do not store your payment details. However, you are responsible for safeguarding your payment information.

Account Security
If you create an account for our services, it is your responsibility to maintain the security of your account credentials and inform us immediately if you suspect unauthorized access to your account.

Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at our discretion. Any changes will be effective upon posting on our website. It is your responsibility to review these terms periodically.

Termination of Services
We may terminate or suspend your access to our services, including the payment gateway, if you violate these Terms and Conditions or engage in unauthorized or unlawful activities.

Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Prohibited Content
No link(s) or content may appear on any page of our website or within any context that contains materials that may be interpreted as libelous, obscene, or criminal. It is strictly prohibited to post or promote content that infringes, otherwise violates, or advocates the infringement or other violation of any third-party rights.

Monitoring and Removal
We reserve the right to monitor, review, and, if necessary, remove any content that does not comply with our guidelines. We may also take appropriate action against users who violate our content policies.

Refunds
We do not offer refunds. However, if you have a dispute you can email us at admin@limenleap.com; and we may offer a partial or full refund on a case-to-case basis. In any case, payment gateway fees are not refundable.

Legal Compliance
Our content guidelines are designed to ensure compliance with applicable laws and regulations. Users are expected to abide by these guidelines while using our website.

Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at admin@limenleap.com

This is a question that is often asked by interested parties.  Yes, we agree it can be confusing. Usually, people expect an IT company to work on a specific product or service and market that to the world and make money. We are not such a conventional IT company. So what does a "laboratory" do?

Why we call ourselves a laboratory is that we happily experiment with grappling with problems. We do not wait for others to give us a custom software development project (we do that too, but in a very limited manner) Instead we work on several IT products and then we offer those products to others (Indians only) for them to start their own IT startups. 

So how does our products reach the market? 

We do not believe in vacuous, meaningless mentoring and lecturing about startups on the side to impress young startups*.  Instead we like to actually prove that our intellectual properties are really worth the salt. So all our products are actually available for sale too -- just like the way you would get products from IT companies. In that regard, you can look at us as a regular IT company selling products to others. However, in our case, all our products are made available to enterprising youths from India who can convince us that they can run a startup using each of those IT products.

That means, initially you may see a product of ours being sold by us -- but later on you may find the same product (either under the same brand or re-branded) being managed and sold by an entirely different company. At that point in time, our revenues are not directly from that product but we would get royalties from that company that is now managing our product.

*This is a core foundational principle of our company. We are a company that tackles wicked problems so that youngsters can jump-start their companies with the work we have done. We have given a deeper answer about the ills that we found in the startup system in India in a different post in this discussion forum. Look up that answer too.

As we are a software laboratory; we work on different problems that affect the information technology world.  However, we do not claim that we have expertise in solving ALL the problems in the IT world. Let us explain the rationale on the kind of problems we take up, and the type of solution space we search to tackle those problems.

Problem selection

• We mostly take up problems that affect the business world.
  
• Of those problems, we are attracted to those problems that affect the business' usage of the Internet.
  
  
• We lean towards those problems that have not yet been fully tackled by others -- or are poorly tackled by others.
  
  
• As our founder is an architect, with a lot of experience in designing and finding solutions for the built-environment, many of our problem statements are motivated by the fact that the world is now integrating two different kind of "spaces" -- one is the spaces of the real built-environment and the other is "cyberspace" Many do not realize this: The entire world is at a cusp of a revolution where soon practically everyone will be living in both the kind of spaces. In fact it is already happening -- We visit a coffee and exist both in the coffee shop as well as inside a Facebook/Instagram/Twitter thread. it is high time that architects such as our founder contributes deeply into finding solutions for this unique living situation we are getting into. For far too long, bad architecture theories have been corrupting the real world spaces. And now the cyberspace is also getting corrupted by bad theories on the architecture of that space too!
  
  

• Due to our founders competence in the world of architecture, several solutions from our laboratory use real-world architecture paradigms. Such as architecture floor plans forming the basis on which actual work gets done in our products.
  
  
• For the same reason as above, several of our products and platforms are graphical in nature. We lean towards 2D and studiously avoid esoteric tech such as VR and AR -- the reasons for this avoidance are mentioned elsewhere in our website and this discussion forum.
  
  
• Several products we develop are full blown "SaaS" (Software As A Service) that work in browsers. However, we also take up products whose solutions are offered by what we call as "Hybrid-SaaS" where part of the solution works on a regular computer (desktops/laptops) and the other part works on the Internet (sometimes using a browser based application) The reason for such "Hybrid-SaaS" is explained in more detail elsewhere in this forum
  
  
• We are highly concerned about protecting our user's privacy. So we rarely make attempts to collect our user's email addresses; as we hardly send out any marketing information via email. (NOTE: We do collect email address for the purpose of sending out critical information) In some of our solutions, we have implemented an inward SMS (Text) messaging system to carry out registration and other useful activities.
  
  What is an "inward" SMS? That means, it is an SMS the user knowingly sends to a special number we manage in order to achieve some purpose with us. This is quite different from an SMS that gets pushed into your phone. We simply do not do that kind of pushing. That is just spam, according us (and many others). We do not like spam.
  
  
• We have a "platform" first approach when developing a solution. That means, when we solve a problem, we do not solve a problem so that only a business gets its benefits. But we try to solve it in such a way that the solution itself becomes a "platform" where several allied problems can all be solved by some businesses catering to other businesses with some extra custom coding and/or configurations. That means, our solution itself becomes a revenue making system for some businesses.  That means you can look at us as a B-2-B-2-B kind of company. Not just a B-2-B one!
  

We usually develop our own intellectual properties. However, depending on the intensity of a problem statement that people may have, we also take on specific custom software development projects.  We have developed private software for a shop display enterprise, an ayurvedic hospital ERP and a Travel Agency software. 

Do connect with us if you believe you need to solve a hard technical problem. We have expertise in over 12 computer languages; and a collective man-year experience of over forty years. We know deeply several important technical areas such as vector graphics, cryptography, databases, etc. So we have all the weaponry to drive a custom software project. 

If you already have a team of software developers, we can also render a "cto-on-hire" service for you. We have another post in this forum explaining that service.

Our lab usually works only on our own intellectual properties. However, our founder is sometimes available to solve deep technical problems that others may face. He has been a consultant for a couple of companies based out of UK for helping out in strategic techinical thinking. 

This service is done on a retainer basis, and delivered online as per a mutually acceptable schedule. Do connect here if you are interested.

Our founder; Sabu Francis, has been also a respected teacher. He has over 30+ years experience in teaching adolescents undergoing professional courses -- both architecture as well as in IT. For three years, he was the head of the IT department of a college in Pune, India (2009-2012) Several of his students have gone on to make notable progress in their respective fields.

One of the key problems when teaching adolescents who are in professional courses is that current syllabi often just talks about the "what" and not much about the "why" Also; the system is not conducive to tap into the highly charged-up brains of teenagers. Neuroscience tells us that the typical adolescent brain has over 30% more synapses than the working adult brain. If those synapses are not fully utilized, they are pruned away naturally. At the same time, these fresh brains are still developing the axion sheaths needed to improve the efficiency of the working of the brain. Without proper guidance, the decision making of these teens are rather slow. Sabu's vast experience and knowledge in teaching can be very useful to motivate students before they set out into the world and make them self-aware of the potential they hold. 

India has the largest corpus of youths in the world. It would be a crying shame if the intelligence of these fresh minds are not properly motivated and harnessed.

If you run an institution, and resonate with the above thoughts, and would want Sabu to conduct a talk for you; do let us know. This talk will have to be conducted physically in your premises for better connection.

Critical Thinking and Design Thinking have to be understood together. It is not possible to practice design thinking, if your critical thinking capabilities are not in order. Indian institutes typically do not have any intensive course on either of these topics. The result is that a lot of fresh graduates (and often even those who are into the field) make a lot of fallacious mistakes and cannot weed out their own cognitive biases during their work.

Such a state of affairs hampers productivity and efficiency of the person himself/herself. But it can also result in a lot more serious errors too:  Teamwork can be seriously hampered if one indulges in incorrect thinking and argumentation. In certain (hopefully rare) instances, it can even result in loss of life. For example; the deep-sea adventure diving that killed five people when visiting the shipwreck of Titanic has been attributed to lack of critical thinking on the part of the founder of that adventure company.   

Our founder, Sabu Francis, has given training on this topic at MIT(Pune) for their Business Innovation Program for several years.  A three week program was also conducted for the Hyderabad office of a US healthcare IT company in 2022.

If you are interested in conducting a training session on these two topics for your office/institution; do let us know. Either write a reply here or send us a private message after registering here. The workshop will only be conducted online; as per the available time-slots of our founder; Sabu Francis.

We appreciate that you are looking into this question. The easiest way to help us which will not strain you is to tell your friends and relatives about Limen Leap Labs. We are sincerely trying to get as many startups going as we possibly can. Our system is simple to understand and possibly has the best chance for something nice to emerge in India

There are other ways also by which you can help: You know someone who you think can work for us? Let us know! You want to donate some graphic design or other artistic effort because you think it can help one of our products/services? Feel free to contact us! You have some physical space where you think we can conduct a seminar? Pleas do not hesitate.  You want some technical help for which you need our founder; Sabu Francis and can compensate him in some way? Please just ask!

We are sure you can think of even more ways to help us!